Latest updates

Card payment processing is a highly regulated industry, since it deals with sensitive, private financial information. These regulations protect all parties involved — cardholders, merchants, acquirers and issuing banks. Elavon stays current and compliant with all applicable regulations. Our goal is to ensure you're aware of what's happening within the industry, in order to remain compliant. See below for the latest news relating to card brand changes, customer updates and data security.

Latest news

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Updated Terms of Service (TOS) – Effective 1 March 2023

20 December 2022

Elavon has updated its Terms of Service, effective from 1st March 2023.

Guiding you through PSD2

24 June 2019

Enhance cardholder security with Strong Customer Authentication (SCA)

Update to the Definition of Secure and Non-Secure Transactions

9 January 2019

Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.

Your rights when making payments in Europe

9 January 2019

EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how.

Interim Solution Instruction for the Travel and Hospitality Industry

21 September 2019

Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).

Let's talk - we're here to help

Customer Services 

38 48 74 88 / kundeservice.dk@elavon.com

Monday - Friday till 16:00

Please have your Merchant ID (MID) number ready whenever you call us.

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